THE EFFECT OF INFORMATIONAL AND INTERPERSONAL JUSTICE TOWARDS SATISFACTION WITH RECOVERY SERVICE THROUGH THE ROLE OF CUSTOMER EMOTION MEDIATION: A STUDY ON POST-MERGER RURAL CREDIT BANKS (BPR) IN INDONESIA
The research objective is to explore the role of moving mediation on the influence of informational and interpersonal justice on satisfaction with service recovery, as well as broadening the impact of informational and interpersonal justice on satisfaction with service recovery at the Rural Bank (BP...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Kragujevac
2019-12-01
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| Series: | Proceedings on Engineering Sciences |
| Subjects: | |
| Online Access: | http://pesjournal.net/journal/v1-n2/9.pdf |