| Summary: | This article presents trends in penitentiary work with convicts of different cultures and focuses on their activation, individualization of work, and organizational difficulties. The purpose of this research was to discover the ways in which prison staff react to situations requiring flexibility justified by cultural differences of some inmates. The research questions included the following: How do prison staff respond to the needs of culturally different inmates? How do the respondents’ reactions correlate with professional experience? Based on the literature, a hypothesis was established that prison staff avoid individualized treatment of convicted foreigners. Despite the perceived differences in culture and religion, and their different mentality, prison procedures aim for uniformity. Tendencies towards resistance and stiffness to the needs of culturally different people become prevailing. The research method used included a diagnostic survey (n = 232, F: 40, M: 192) conducted with prison officers in Poland. A written interview technique was used, where the respondents reacted to 3 situations involving convicts, reflecting their national, religious, and cultural distinctiveness. In their responses, the respondents decided on their method of action in the situation as well as their motivation. Operationalization of the source material was performed in two ways. The content analysis method was applied according to the grounded theory (B.G. Glaser, A.L. Strauss), resulting in the creation of categories marking actions and motives. A multiple correspondence analysis (MCA) of the built categories using the Statistica program as well as a correlation analysis of variables with Cramer’s V coefficient were carried out. The results of the analysis show statistically created, indicated manners of reacting that occurred in the studied sample. Additionally, they point out an independent variable—seniority—which correlated with the quality of the response.
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