THE EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, AND PERCEIVED VALUE TOWARDS CUSTOMER LOYALTY
This purpose of the research is to examine the effects of service quality, customer satisfaction, trust, and perceived value towards customer loyalty in KJKS BMT Bondho Tumoto Semarang. The sample was taken by using incidental sampling techniques and it had 98 customers. The data was analyzed by mul...
Main Authors: | Tanisah Tanisah, Ida Maftukhah |
---|---|
Format: | Article |
Language: | English |
Published: |
Universitas Negeri Semarang
2015-03-01
|
Series: | Jurnal Dinamika Manajemen |
Subjects: | |
Online Access: | https://journal.unnes.ac.id/nju/index.php/jdm/article/view/4296 |
Similar Items
-
An Investigation of the Effects of Customer’s Expectations and Perceived Quality on Customer’s Loyalty with the Mediating Role of the Perceived Value and Customer’s Satisfaction
by: Mahmoudreza Mostaghimi, et al.
Published: (2017-01-01) -
Muslim customer perceived value on customer satisfaction and loyalty: Religiosity as a moderation
by: Yayuk Sri Rahayu, et al.
Published: (2019-11-01) -
Customer loyalty in rural grocery stores : - a comparative study of Swedish and Spanish customers
by: Basmanji, Jacqueline Sarah, et al.
Published: (2013) -
Customer Perceived Value Towards Convenience Stores in Malaysia: The Infl uence on Customer Satisfaction, Loyalty and Retention
by: Abdulrauf Animashaun, et al.
Published: (2016-10-01) -
THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER TRUST TOWARD CUSTOMER LOYALTY: THE ROLE OF CUSTOMER SATISFACTION
by: Tigor Sitorus, et al.
Published: (2018-09-01)