Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study
Introduction: An appropriate and applicable model of hospital performance assessment can potentially lead to accountability, quality of service, and patient satisfaction. The purpose of this study was to identify the effective factors on hospital performance assessment. Methods: In this qualitative...
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Kerman University of Medical Sciences
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doaj-f2a453b062b0444580c4bf73a767b2ef2021-07-13T07:03:47ZfasKerman University of Medical Sciencesتحقیقات کیفی در علوم سلامت2645-61092645-61092021-05-0110210010710.22062/jqr.2021.193665.091635Identification of Effective Components in Hospital Performance Assessment: A Qualitative StudyRoya Malekzadeh0Ghasem Abedi1Ghahraman Mahmoodi2PhD in Health Services Management, Sari Branch, Islamic Azad University, Sari, IranAssociate Professor, Health Sciences Research Center, Mazandaran University of Medical Sciences, Sari, IranAssociate Professor, Hospital Administration Research Center, Sari Branch, Islamic Azad University, Sari, IranIntroduction: An appropriate and applicable model of hospital performance assessment can potentially lead to accountability, quality of service, and patient satisfaction. The purpose of this study was to identify the effective factors on hospital performance assessment. Methods: In this qualitative study, in order to elucidate the experts’ experiences of hospital performance assessment, based on purposive sampling, individual semi-structured interviews were conducted with 27 health services management professors, university and hospital managers, national accreditors, and the authorities in charge of quality improvement of hospitals in Mazandaran Province. Interviews were recorded, transcribed, codified, classified, and analyzed based on the conventional content analysis approach. Results: The participants’ experiences indicated the need to take into account all dimensions influencing performance assessment as well as a balanced measurement of the structure, process, outcome, control, and context of the hospital that provides services. Totally, 5 main themes and 18 sub-themes were extracted from the data analysis. Conclusion: The results of this study indicated that a comprehensive performance assessment system needs to measure all dimensions of hospital performance. It is therefore recommended that in hospital performance assessment, in addition to traditional attention paid to resources and facilities, hospital processes, the outcomes of proper implementation of processes, control, and the context in which the hospital provides services also be taken into account.http://jqr1.kmu.ac.ir/article_91635_a22bc091989e1bc5d9cd25bd0c9a3e48.pdfassessmentperformance assessmenthospitalqualitative content analysis |
collection |
DOAJ |
language |
fas |
format |
Article |
sources |
DOAJ |
author |
Roya Malekzadeh Ghasem Abedi Ghahraman Mahmoodi |
spellingShingle |
Roya Malekzadeh Ghasem Abedi Ghahraman Mahmoodi Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study تحقیقات کیفی در علوم سلامت assessment performance assessment hospital qualitative content analysis |
author_facet |
Roya Malekzadeh Ghasem Abedi Ghahraman Mahmoodi |
author_sort |
Roya Malekzadeh |
title |
Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study |
title_short |
Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study |
title_full |
Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study |
title_fullStr |
Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study |
title_full_unstemmed |
Identification of Effective Components in Hospital Performance Assessment: A Qualitative Study |
title_sort |
identification of effective components in hospital performance assessment: a qualitative study |
publisher |
Kerman University of Medical Sciences |
series |
تحقیقات کیفی در علوم سلامت |
issn |
2645-6109 2645-6109 |
publishDate |
2021-05-01 |
description |
Introduction: An appropriate and applicable model of hospital performance assessment can potentially lead to accountability, quality of service, and patient satisfaction. The purpose of this study was to identify the effective factors on hospital performance assessment. Methods: In this qualitative study, in order to elucidate the experts’ experiences of hospital performance assessment, based on purposive sampling, individual semi-structured interviews were conducted with 27 health services management professors, university and hospital managers, national accreditors, and the authorities in charge of quality improvement of hospitals in Mazandaran Province. Interviews were recorded, transcribed, codified, classified, and analyzed based on the conventional content analysis approach. Results: The participants’ experiences indicated the need to take into account all dimensions influencing performance assessment as well as a balanced measurement of the structure, process, outcome, control, and context of the hospital that provides services. Totally, 5 main themes and 18 sub-themes were extracted from the data analysis. Conclusion: The results of this study indicated that a comprehensive performance assessment system needs to measure all dimensions of hospital performance. It is therefore recommended that in hospital performance assessment, in addition to traditional attention paid to resources and facilities, hospital processes, the outcomes of proper implementation of processes, control, and the context in which the hospital provides services also be taken into account. |
topic |
assessment performance assessment hospital qualitative content analysis |
url |
http://jqr1.kmu.ac.ir/article_91635_a22bc091989e1bc5d9cd25bd0c9a3e48.pdf |
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