Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation
In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different orga...
Main Authors: | , , , , |
---|---|
Format: | Article |
Language: | English |
Published: |
MDPI AG
2018-01-01
|
Series: | Sustainability |
Subjects: | |
Online Access: | http://www.mdpi.com/2071-1050/10/1/140 |
id |
doaj-f3d58add35aa43b3a7e5472c24684062 |
---|---|
record_format |
Article |
spelling |
doaj-f3d58add35aa43b3a7e5472c246840622020-11-24T20:40:39ZengMDPI AGSustainability2071-10502018-01-0110114010.3390/su10010140su10010140Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-CreationFrancesco Polese0Antonio Botti1Mara Grimaldi2Antonella Monda3Massimiliano Vesci4Department of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, ItalyDepartment of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, ItalyDepartment of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, ItalyDepartment of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, ItalyDepartment of Business Sciences, Management & Innovation Systems/DISA-MIS, University of Salerno, Via Giovanni Paolo II, 132, 84084 Fisciano, ItalyIn the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation.http://www.mdpi.com/2071-1050/10/1/140smart service systemsservice ecosystemssmart service ecosystemsvalue co-creationtechnologyinstitutionsinnovationsocial innovation |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Francesco Polese Antonio Botti Mara Grimaldi Antonella Monda Massimiliano Vesci |
spellingShingle |
Francesco Polese Antonio Botti Mara Grimaldi Antonella Monda Massimiliano Vesci Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation Sustainability smart service systems service ecosystems smart service ecosystems value co-creation technology institutions innovation social innovation |
author_facet |
Francesco Polese Antonio Botti Mara Grimaldi Antonella Monda Massimiliano Vesci |
author_sort |
Francesco Polese |
title |
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation |
title_short |
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation |
title_full |
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation |
title_fullStr |
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation |
title_full_unstemmed |
Social Innovation in Smart Tourism Ecosystems: How Technology and Institutions Shape Sustainable Value Co-Creation |
title_sort |
social innovation in smart tourism ecosystems: how technology and institutions shape sustainable value co-creation |
publisher |
MDPI AG |
series |
Sustainability |
issn |
2071-1050 |
publishDate |
2018-01-01 |
description |
In the service era, markets are reconceptualized as systems of actors interconnected through networked relationships based on resources exchange and producing value co-creation. Two of the main contemporary service research theories, Service-dominant logic and Service science, propose different organizational layouts for producing and harmonizing value co-creation: Service ecosystems and smart service systems. However, these two models show some limitations. So, this work aims at drawing an integrated model, the so called Smart service ecosystem that can be applied to hypercompetitive and experience-based sectors. The model was tested in the tourism sector by using a case study methodology. Ten interviews were administered to key informants to analyze their perception about the main dimensions of the smart service ecosystems. By adopting a holistic view, the results obtained can allow the elaboration of a framework which pinpoints: (1) the main stakeholder groups (actors); (2) the kind of resources exchanged (resource integration); (3) the tools employed (technology); (4) the institution exchange among users (institutions). Applying the model obtained to the tourism sector this work explores the main element-steps for managing and optimizing value co-creation and sustainability in the long run and thus for transitioning from innovation to social innovation. |
topic |
smart service systems service ecosystems smart service ecosystems value co-creation technology institutions innovation social innovation |
url |
http://www.mdpi.com/2071-1050/10/1/140 |
work_keys_str_mv |
AT francescopolese socialinnovationinsmarttourismecosystemshowtechnologyandinstitutionsshapesustainablevaluecocreation AT antoniobotti socialinnovationinsmarttourismecosystemshowtechnologyandinstitutionsshapesustainablevaluecocreation AT maragrimaldi socialinnovationinsmarttourismecosystemshowtechnologyandinstitutionsshapesustainablevaluecocreation AT antonellamonda socialinnovationinsmarttourismecosystemshowtechnologyandinstitutionsshapesustainablevaluecocreation AT massimilianovesci socialinnovationinsmarttourismecosystemshowtechnologyandinstitutionsshapesustainablevaluecocreation |
_version_ |
1716826118923747328 |