MEASURING SERVICE QUALITY USING SERVQUAL MODEL: A CASE STUDY OF BROKERAGE OFFICES IN IRAN
Purpose: Many organizations especially service organizations to suit their ideals and mission specific approach to the topic that have quality and management. This paper is intended to subject the importance of quality serve the brokerage offices, the gap analysis using the model and analysis techni...
Main Author: | Alireza Rajabipoor Meybodi |
---|---|
Format: | Article |
Language: | English |
Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2012-03-01
|
Series: | International Journal for Quality Research |
Subjects: | |
Online Access: | http://www.ijqr.net/journal/v6-n1/7.pdf |
Similar Items
-
SERVICE QUALITY OF LAND CERTIFICATE AT LAND OFFICE OF PALEMBANG-INDONESIA: SERVQUAL MODEL
by: Hardiyansyah - Hardiyansyah
Published: (2018-12-01) -
Education services quality of Kashan Medical Science University, based on SERVQUAL model in viewpoints of students
by: Ebrahim Kouchaki, et al.
Published: (2017-01-01) -
Analysis of Service Quality Gap between Perceptions and Expectations of Service Recipients using SERVQUAL Approach in Selected Hospitals in Golestan Province
by: Fatemeh Hoseini Rostami, et al.
Published: (2018-03-01) -
Analysis Measurement of Quality Service Hotel with Approach of Method Servqual
by: Umar Wiwi
Published: (2009-02-01) -
A survey of quality gap of Khoramabad medical emergency services using SERVQUAL model
by: gholamreza Toushmal, et al.
Published: (2015-05-01)