Knowledge Sharing and Business Process: The Mediating Role of Organizational Factors

• Main Authors: Ghulam Mustafa Shami, Ch Abdul Rehman, M. Khyzer Bin Dost
• Format: Article
• Language: English
• Published: Johar Education Society 2019-06-01
• Series: Pakistan Journal of Commerce and Social Sciences
• Subjects: : knowledge sharing; business process; banking sector; organizational culture factors and trust factors
• Online Access: http://www.jespk.net/publications/4345.pdf

Knowledge is considered as a vital asset, an important fundamental driver and significant resource in banking industry. In current era, banks face positive consequences of sharing knowledge in workplace. Knowledge management is significant and reliable source for achieving excellence in organizational performance. But there is thirst in literature to have research on knowledge sharing and its significance in improving the business process of banking sector. This research has been designed to empirically investigate the significance of knowledge sharing on a business process with the mediating role of organizational factors. The researchers collect data through a self-administrative questionnaire. Drawing on insights from 200 valid respondents from various banks of Pakistan, SEM and Path modeling approach is used to examine the relationships between knowledge sharing and business process, using AMOS software. The finding of the study demonstrates that the organizational culture factors and knowledge sharing practices directly improve the banking performance and process in Pakistan. The statistical test accepted the hypothesis that intrinsic organizational factors mediated the business process through knowledge sharing at a 1% level of significance. The research is valuable as it provides useful information related to bank employees to engage in knowledge sharing practices.