A Combined Method Of Data Envelopment Analysis and SERVQUAL Model in Ranking of Service Quality
In the last decade, despite the extra importance of service and its increasing development in global and national economies, it has received less attention in comparison with manufacturing industries. The evaluation of performance in service organizations has always been one of the main challenges i...
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| Format: | Article |
| Language: | fas |
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Allameh Tabataba'i University Press
2018-04-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī |
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| Online Access: | http://jims.atu.ac.ir/article_8370_143f1b162b7a9812b224632fbc4c46e8.pdf |