Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH)
Abstract Background A psychometrically validated instrument to measure patient experience in Chinese public hospitals would be useful and is currently lacking. Our research team developed the Patient-Reported Experience Measure for Care in Chinese Hospitals (PREM-CCH). We aimed to validate this PREM...
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doaj-f83ba58d59284571879445289cbd83322021-01-10T12:44:24ZengBMCInternational Journal for Equity in Health1475-92762021-01-0120111210.1186/s12939-020-01370-6Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH)Xuanxuan Wang0Jiaying Chen1Yaling Yang2Bo Burström3Kristina Burström4School of Health Policy and Management, Nanjing Medical UniversityInstitute of Healthy Jiangsu Development, Nanjing Medical UniversityNuffield Department of Primary Care Health Sciences, Medical Sciences Division, University of OxfordCentre for Health Policy Studies, Nanjing Medical UniversityCentre for Health Policy Studies, Nanjing Medical UniversityAbstract Background A psychometrically validated instrument to measure patient experience in Chinese public hospitals would be useful and is currently lacking. Our research team developed the Patient-Reported Experience Measure for Care in Chinese Hospitals (PREM-CCH). We aimed to validate this PREM-CCH in the present study. Methods Data were drawn from a cross-sectional patient survey in 2016. Complete responses from 2293 outpatients and 1510 inpatients were included. Separate psychometric evaluation was carried out on outpatient and inpatient PREM-CCHs in terms of exploratory factor analysis, internal consistency, construct validity and criterion validity. Results The validated outpatient PREM-CCH contained 22 items and five Factors, i.e. Communication and information, Professional competence, Medical costs, Efficiency, and Hospital recommendation. The validated inpatient PREM-CCH contained 19 items and six Factors, i.e. Communication and information, Professional competence, Medical costs, Efficiency, Health outcomes, and Hospital recommendation. The PREM-CCH showed satisfactory internal consistency, construct validity and criterion validity. Conclusions The PREM-CCH is one of the first validated instruments capturing patient experience of care in the context of Chinese public hospitals. It performed well in the psychometric evaluation. It consists of a basic set of items important to patients that could be applicable to public hospitals in China and actionable to inform quality improvement initiatives.https://doi.org/10.1186/s12939-020-01370-6Patient experiencePatient-reported experience measurePsychometric evaluationPublic hospitalChina |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Xuanxuan Wang Jiaying Chen Yaling Yang Bo Burström Kristina Burström |
spellingShingle |
Xuanxuan Wang Jiaying Chen Yaling Yang Bo Burström Kristina Burström Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) International Journal for Equity in Health Patient experience Patient-reported experience measure Psychometric evaluation Public hospital China |
author_facet |
Xuanxuan Wang Jiaying Chen Yaling Yang Bo Burström Kristina Burström |
author_sort |
Xuanxuan Wang |
title |
Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) |
title_short |
Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) |
title_full |
Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) |
title_fullStr |
Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) |
title_full_unstemmed |
Validation of the patient-reported experience measure for care in Chinese hospitals (PREM-CCH) |
title_sort |
validation of the patient-reported experience measure for care in chinese hospitals (prem-cch) |
publisher |
BMC |
series |
International Journal for Equity in Health |
issn |
1475-9276 |
publishDate |
2021-01-01 |
description |
Abstract Background A psychometrically validated instrument to measure patient experience in Chinese public hospitals would be useful and is currently lacking. Our research team developed the Patient-Reported Experience Measure for Care in Chinese Hospitals (PREM-CCH). We aimed to validate this PREM-CCH in the present study. Methods Data were drawn from a cross-sectional patient survey in 2016. Complete responses from 2293 outpatients and 1510 inpatients were included. Separate psychometric evaluation was carried out on outpatient and inpatient PREM-CCHs in terms of exploratory factor analysis, internal consistency, construct validity and criterion validity. Results The validated outpatient PREM-CCH contained 22 items and five Factors, i.e. Communication and information, Professional competence, Medical costs, Efficiency, and Hospital recommendation. The validated inpatient PREM-CCH contained 19 items and six Factors, i.e. Communication and information, Professional competence, Medical costs, Efficiency, Health outcomes, and Hospital recommendation. The PREM-CCH showed satisfactory internal consistency, construct validity and criterion validity. Conclusions The PREM-CCH is one of the first validated instruments capturing patient experience of care in the context of Chinese public hospitals. It performed well in the psychometric evaluation. It consists of a basic set of items important to patients that could be applicable to public hospitals in China and actionable to inform quality improvement initiatives. |
topic |
Patient experience Patient-reported experience measure Psychometric evaluation Public hospital China |
url |
https://doi.org/10.1186/s12939-020-01370-6 |
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