Ensuring Online Learning Quality: Perspectives from the State University of New York

• Main Authors: Kristyn Muller, Kim A Scalzo, Alexandra M Pickett, Lisa Dubuc, Lawrence Dugan, Ryan McCabe, William Pelz, Donna Simiele
• Format: Article
• Language: English
• Published: Online Learning Consortium 2020-06-01
• Series: Online Learning
• Subjects: assessment; evaluation; administration
• Online Access: https://olj.onlinelearningconsortium.org/index.php/olj/article/view/2004

As online learning continues to grow within higher education, it is important for colleges and universities to ensure that they are delivering quality online courses and programs. This paper will discuss the evaluation and assessment of online learning from an institutional perspective. Open SUNY, the system-wide office of online education that supports and services the State University of New York (SUNY), has developed a process using the Online Learning Consortium’s (OLC) Quality Scorecard for the Administration of Online Programs to help SUNY campuses examine and improve the quality of online learning. The first half of this paper will describe the development of that tool and the implementation of the Open SUNY Institutional Readiness Process. The second half of this paper will explain the OLC Quality Scorecard standards for the Evaluation & Assessment section and provide examples of best practices from four different SUNY community colleges.