A Multilevel Analysis of Leader-member Exchange (LMX) and Leader-member Guanxi (LMG) in the Chinese Hospitality Industry

• Other Authors: Poulston, J (Contributor), Kim, P (Contributor)
• Format: Others
• Published: International Council on Hotel, Restaurant, and Institutional education (ICHRIE), 2017-10-11T21:02:40Z.
• Subjects: Hospitality; Job satisfaction; Leader-member guanxi differentiation; Leadermember exchange differentiation; Service oriented OCB; Team cohesion; Conference Contribution
• Online Access: Get fulltext
• Item Description: Hospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference, Auckland, New Zealand, 10-13 June 2015, Auckland University of Technology, pp. 16-19.

This research adopts a quantitative method to investigate the supervisor-subordinate relationship and how it affects staff performance in Chinese hospitality industry from a multi-level perspective. An indigenous construct, leader-member guanxi (LMG) which identifies supervisor-subordinate personal relationship is applied and compared to leadermember work relationship (LMX) originated from social exchange theory. The differentiation of LMX and LMG is also analysed and its dual effect on subordinates' job satisfaction, service oriented organisational citizenship behaviour, and team cohesion is discussed with practical implications for the managers in the hospitality industry.