A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry / Lee-Yen Foo ... [et al.]
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees' behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (...
Main Authors: | , , , , |
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Format: | Article |
Language: | English |
Published: |
Universiti Teknologi Mara Selangor,
2019-09.
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Subjects: | |
Online Access: | Get fulltext View Fulltext in UiTM IR |