The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony ... [et al.]

The hospitality and tourism industry make a significant contribution to the economic development of many countries with some being reliant on tourism as a major catalyst for growth and development. This is the case in Malaysia where the tourism industry has been hosting large numbers of tourists arr...

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Bibliographic Details
Main Authors: O'Mahony, Barry (Author), Lahap, Johanudin (Author), Sillitoe, Jim (Author)
Format: Article
Language:English
Published: Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2011-04.
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