Electronic Service Quality of Iranian internet banking
This study attempted to determine electronic service quality (e-SQ) of Iranian internet banking and its impact on electronic customer satisfaction (e-CS). Using convenience sampling procedure and a web-based questionnaire, 292 completed questionnaires were gathered from internet banking users of fou...
Main Authors: | Md. Ariff, Mohd. Shoki (Author), Zavareh, Farnaz Beheshti (Author), Zakuan, Norhayati (Author), Ishak, Nawawi (Author) |
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Format: | Article |
Language: | English |
Published: |
Society of Interdisciplinary Business Research,
2013.
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Subjects: | |
Online Access: | Get fulltext |
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