Operational complexity impact on quality and performance of electrical and electronics industry in Malaysia
The contingency view of Quality Management (QM) postulates that QM practices and performance does not always have a direct positive relationship but is contingent upon a third variable that might be moderating it. Despite various QM related publications in the literature, few empirical works were co...
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| Format: | Thesis |
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2014-12.
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| Online Access: | Get fulltext |