Opportunities for Automating Email Processing: A Need-Finding Study

Email management consumes significant effort from senders and recipients. Some of this work might be automatable. We performed a mixed-methods need-finding study to learn: (i) what sort of automatic email handling users want, and (ii) what kinds of information and computation are needed to support t...

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Bibliographic Details
Main Authors: Park, Soya (Author), Zhang, Amy Xian (Author), Murray, Luke S. (Author), Karger, David R (Author)
Other Authors: Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory (Contributor)
Format: Article
Language:English
Published: Association for Computing Machinery (ACM), 2021-01-20T15:41:56Z.
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