A case analysis of E-government service delivery through a service chain dimension

Yes === Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business a...

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Main Authors:	Weerakkody, Vishanth J.P., El-Haddadeh, R., Sivarajah, Uthayasankar, Omar, Amizan, Molnar, A.
Language:	en
Published:	2019
Subjects:	e-Government Service chains Local government Value Enterprise systems
Online Access:	http://hdl.handle.net/10454/16736

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spelling	ndltd-BRADFORD-oai-bradscholars.brad.ac.uk-10454-167362020-07-15T07:09:31Z A case analysis of E-government service delivery through a service chain dimension Weerakkody, Vishanth J.P. El-Haddadeh, R. Sivarajah, Uthayasankar Omar, Amizan Molnar, A. e-Government Service chains Local government Value Enterprise systems Yes Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local egovernment service delivery. 2019-01-09T13:46:56Z 2019-01-09T13:46:56Z 2019-08 2018-11-04 2018-11-13 Article Accepted manuscript Weerakkody VJP, El-Haddadeh R, Sivarajah U et al (2019) A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management. 47: 233-238. http://hdl.handle.net/10454/16736 en https://doi.org/10.1016/j.ijinfomgt.2018.11.001 (c) 2019 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
collection	NDLTD
language	en
sources	NDLTD
topic	e-Government Service chains Local government Value Enterprise systems
spellingShingle	e-Government Service chains Local government Value Enterprise systems Weerakkody, Vishanth J.P. El-Haddadeh, R. Sivarajah, Uthayasankar Omar, Amizan Molnar, A. A case analysis of E-government service delivery through a service chain dimension
description	Yes === Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local egovernment service delivery.
author	Weerakkody, Vishanth J.P. El-Haddadeh, R. Sivarajah, Uthayasankar Omar, Amizan Molnar, A.
author_facet	Weerakkody, Vishanth J.P. El-Haddadeh, R. Sivarajah, Uthayasankar Omar, Amizan Molnar, A.
author_sort	Weerakkody, Vishanth J.P.
title	A case analysis of E-government service delivery through a service chain dimension
title_short	A case analysis of E-government service delivery through a service chain dimension
title_full	A case analysis of E-government service delivery through a service chain dimension
title_fullStr	A case analysis of E-government service delivery through a service chain dimension
title_full_unstemmed	A case analysis of E-government service delivery through a service chain dimension
title_sort	case analysis of e-government service delivery through a service chain dimension
publishDate	2019
url	http://hdl.handle.net/10454/16736
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A case analysis of E-government service delivery through a service chain dimension

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