Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk
Yes === The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers’ intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Techno...
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ndltd-BRADFORD-oai-bradscholars.brad.ac.uk-10454-180672020-10-04T05:01:13Z Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Algharabat, R. Adoption Customer Internet banking Jordan Risk UTAUT2 Yes The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers’ intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers. 2020-09-25T10:30:12Z 2020-10-02T07:10:51Z 2020-09-25T10:30:12Z 2020-10-02T07:10:51Z 2018-01 2017-08-24 2017-10-13 2020-09-25T09:30:13Z Article Accepted manuscript Alalwan A, Dwivedi YK, Rana NP et al (2018) Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk. Journal of Retailing and Consumer Services. 40: 125-138. http://hdl.handle.net/10454/18067 en https://doi.org/10.1016/j.jretconser.2017.08.026 © 2018 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (https://creativecommons.org/licenses/by-nc-nd/4.0/) |
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en |
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Adoption Customer Internet banking Jordan Risk UTAUT2 |
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Adoption Customer Internet banking Jordan Risk UTAUT2 Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Algharabat, R. Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
description |
Yes === The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers’ intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers. |
author |
Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Algharabat, R. |
author_facet |
Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Algharabat, R. |
author_sort |
Alalwan, A. |
title |
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
title_short |
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
title_full |
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
title_fullStr |
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
title_full_unstemmed |
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk |
title_sort |
examining factors influencing jordanian customers’ intentions and adoption of internet banking: extending utaut2 with risk |
publishDate |
2020 |
url |
http://hdl.handle.net/10454/18067 |
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