Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy

Yes === The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TA...

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Main Authors: Alalwan, A., Dwivedi, Y.K., Rana, Nripendra P., Williams, M.D.
Language:en
Published: 2020
Subjects:
TAM
Online Access:http://hdl.handle.net/10454/18082
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spelling ndltd-BRADFORD-oai-bradscholars.brad.ac.uk-10454-180822020-10-07T05:01:16Z Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy Alalwan, A. Dwivedi, Y.K. Rana, Nripendra P. Williams, M.D. Adoption Behavioural intention Jordan Mobile banking TAM Yes The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective. 2020-09-25T13:54:23Z 2020-10-05T14:07:52Z 2020-09-25T13:54:23Z 2020-10-05T14:07:52Z 2016-02-08 2020-09-25T12:54:30Z Article Accepted manuscript Alalwan A, Dwivedi YK, Rana NP et al (2016) Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management. 29(1): 118-139. http://hdl.handle.net/10454/18082 en https://doi.org/10.1108/JEIM-04-2015-0035 (c) 2016 Emerald Publishing. Full-text reproduced in accordance with the publisher's self-archiving policy.
collection NDLTD
language en
sources NDLTD
topic Adoption
Behavioural intention
Jordan
Mobile banking
TAM
spellingShingle Adoption
Behavioural intention
Jordan
Mobile banking
TAM
Alalwan, A.
Dwivedi, Y.K.
Rana, Nripendra P.
Williams, M.D.
Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
description Yes === The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.
author Alalwan, A.
Dwivedi, Y.K.
Rana, Nripendra P.
Williams, M.D.
author_facet Alalwan, A.
Dwivedi, Y.K.
Rana, Nripendra P.
Williams, M.D.
author_sort Alalwan, A.
title Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
title_short Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
title_full Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
title_fullStr Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
title_full_unstemmed Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy
title_sort consumer adoption of mobile banking in jordan: examining the role of usefulness, ease of use, perceived risk and self-efficacy
publishDate 2020
url http://hdl.handle.net/10454/18082
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