Fatores da satisfa??o, fidelidade e recomenda??o em servi?o de sa?de: estudo em setor ambulatorial de hospital

Fatores da satisfa??o, fidelidade e recomenda??o em servi?o de sa?de: estudo em setor ambulatorial de hospital

Made available in DSpace on 2014-12-17T14:52:40Z (GMT). No. of bitstreams: 1 ArivaldaBS.pdf: 1467380 bytes, checksum: 1d741a3e11e90e76ab7729e977ec4cb8 (MD5) Previous issue date: 2009-09-09 === This thesis deals with the factors affecting customer satisfaction, loyalty and recommendation in the hea...

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Bibliographic Details
Main Author: Silva, Arivalda Bezerra da
Other Authors: CPF:00907736750
Format: Others
Language:Portuguese
Published: Universidade Federal do Rio Grande do Norte 2014
Subjects:
Qualidade
Servi?os de sa?de
Fidelidade e recomenda??o
Quality
Health services
Fidelity and recommendation
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:http://repositorio.ufrn.br:8080/jspui/handle/123456789/14898

Internet

http://repositorio.ufrn.br:8080/jspui/handle/123456789/14898

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