Service quality in CEM customers' expectations and perceptions about electricity distribution services
University of Macau === Faculty of Business Administration === Department of Management and Marketing
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University of Macau
1995
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ndltd-MACAU-oai-libdigital.umac.mo-b16367552013-01-07T23:04:24Z1995http://umaclib3.umac.mo/record=b1636755UM_THESESUniversity of MacauFaculty of Business AdministrationDepartment of Management and MarketingUniversity of MacauUniversity of Macau -- Dissertations澳門大學 -- 論文Marketing & Strategic Management -- Department of Management and MarketingengNascimento, Antonio Francisco RitaService quality in CEM customers' expectations and perceptions about electricity distribution services |
collection |
NDLTD |
language |
English |
sources |
NDLTD |
topic |
University of Macau -- Dissertations 澳門大學 -- 論文 Marketing & Strategic Management -- Department of Management and Marketing |
spellingShingle |
University of Macau -- Dissertations 澳門大學 -- 論文 Marketing & Strategic Management -- Department of Management and Marketing Nascimento, Antonio Francisco Rita Service quality in CEM customers' expectations and perceptions about electricity distribution services |
description |
University of Macau === Faculty of Business Administration === Department of Management and Marketing |
author |
Nascimento, Antonio Francisco Rita |
author_facet |
Nascimento, Antonio Francisco Rita |
author_sort |
Nascimento, Antonio Francisco Rita |
title |
Service quality in CEM customers' expectations and perceptions about electricity distribution services |
title_short |
Service quality in CEM customers' expectations and perceptions about electricity distribution services |
title_full |
Service quality in CEM customers' expectations and perceptions about electricity distribution services |
title_fullStr |
Service quality in CEM customers' expectations and perceptions about electricity distribution services |
title_full_unstemmed |
Service quality in CEM customers' expectations and perceptions about electricity distribution services |
title_sort |
service quality in cem customers' expectations and perceptions about electricity distribution services |
publisher |
University of Macau |
publishDate |
1995 |
url |
http://umaclib3.umac.mo/record=b1636755 |
work_keys_str_mv |
AT nascimentoantoniofranciscorita servicequalityincemcustomersexpectationsandperceptionsaboutelectricitydistributionservices |
_version_ |
1716478664718155776 |