Measuring service quality in Canadian Forces dining rooms, use of the servqual instrument
The mandate of the Canadian Forces (CF) Food Services system is to provide quality service in an innovative, customer-focused and cost-effective manner. Measurable performance indicators are required to ensure that the food services provider is not only providing customer service, but customer satis...
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| Language: | en_US |
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2007
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| Online Access: | http://hdl.handle.net/1993/992 |