| Summary: | Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, Engineering and Management Program, 2016. === Cataloged from PDF version of thesis. === Includes bibliographical references (pages 89-91). === Every organization will face a crisis at some point in its history. How well an organization handles the preparation, response and recovery from a crisis is highly dependent on the strength of its leadership and overall design. This thesis develops a framework of five leadership and seven organizational elements necessary for the evaluation of an organization's response during a crisis. Utilizing this framework, interviews were conducted with senior leaders of businesses that successfully navigated tremendous crisis situations. As a result of these interviews, I determined the leadership elements of a strong foundation of support, realistic analysis and a propensity to act had the greatest impact on the success or failure of a leader during a crisis. The organizational elements of leadership support, a strong shared vision, and the ability to think systemically were also determined essential to the effective handling of a crisis. Organizations should dedicate time and resources to cultivate the robust development of these elements as part of their crisis preparation. === by Andy Rowe. === S.M. in Engineering and Management
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