The Process Model of Carrying Out ISO 9000 Series of Quality Systems

• Main Authors: Hsieh, Chung Han, 謝宗翰
• Other Authors: Liu, Cuang Yung
• Format: Others
• Language: zh-TW
• Published: 1993
• Online Access: http://ndltd.ncl.edu.tw/handle/16913542429659582081

碩士 === 國立中山大學 === 企業管理研究所 === 81 === 1987年國際標準組織(ISO) 公佈了ISO 9000系列品質保証制度以來，目前 已有四十多個國家採用此一標準為國家標準，還有許多國家的產品標示， 採用此一品保制度作為衡量工廠品保制度的標準，此外更有許多廠商將 ISO 9000系列的認証作為簽訂合約時的必要條件，因此我國也自民國80年 起由商檢局開始推行此一制度。有鑑於推行ISO 9000系列的必要性，本研 究遂針對國內已取得認証的廠商，以個案訪問調查的方式，了解其推動方 式，及所遭遇的問題，並綜合整理相關的文獻，提出一推行ISO 9000系列 的過程模式以供參考。主要之研究成果如下：一、廠商在推行ISO 9000系 列時所遭遇到最大的問題在於「人」的問題，即廠內各階層人員的意願、 支持與投入之取得，而這些則主要必須藉由推廣、教育的方式獲得。二、 推動廠商推行ISO 9000系列的最主要因素為客戶要求、因應歐市的需求及 跟隨世界的潮流，但在未來則必須要考慮到國內對於正字標記等法令規章 之要求。三、廠商在推行期間，對於早期的推廣教育並未積極的進行，因 此在後來的文件落實方面，易與原有作業方式衝突且未得員工的認同，而 有抗拒產生。 　　　　　　　　　　　　　　　　四、本研究根 據相關文獻及業界之經驗，提出一推行ISO 9000系列之過程模式，共分為 七個階段，十五個步驟如下：　　　　　　 1.需求確認期:確認原因、選 擇驗證機構及模式。2.籌劃期:培訓推行人員、擬定推行計劃、成立推行 委員會。3.推廣期：擬定並宣示品質政策、企業診斷、教育訓練。4.整備 期：文件的編製、培訓內部稽核人員。5.展開期：落實文件、品質稽核、 矯正計劃與施行。6.認証期：申請認証。7.維持期：成果維持。 Because of the necessity and importance of carrying out ISO 9000 series for Taiwan''s enterprises, this researchtries to interview with some enterprises, which had obtained certification for ISO 9001 or ISO 9002, in order tounderstand how they achieving the registration, what problemsthey had ever faced, and how they solved these problems.Except of knowing what happened to their process of carryingout the systms, this research also tries to develop a processmodel for carrying out ISO 9000 series of quality systems. After the researching, this research finds that: 1.The major problems in the process of implementing ISO 9000 series were: a.Sometimes the employee had no will and would resisit toput themselves to carry out ISO 9000 series. b.It''s hard to communicate well among departments and get their commitment to implement ISO 9000 series. 2.Enterprises usually uded education, training and CEO''s power to solve those problems which were shown up. 3.According to the experinces and some related reference, this research developed a process model to achieve registration. There are 7 stages in this model, whichincludes 15 steps.These stages are: a.1st stage:To verify the need of implementing these systems. b.2nd stage:Planning for carrying out the quality systems. c.3rd stage:Promoting to get the support of all employee. d.4th stage: Preparing all related documents and training internal auditors. e.5th stage:Implementing the documents and correcting mistakes if there are mistakes. f.6th stage:Applying for certification. g.7th stage:Freezing present situation.