A Friendly Study of On-line Help System
碩士 === 東吳大學 === 管理科學研究所 === 81 === It has become increasingly important that computer systems and their softwares are designed to be both easy to learn and easy to use. On-line help system is one of the good ways to do these. However, most of th...
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ndltd-TW-081SCU004570052016-02-10T04:08:48Z http://ndltd.ncl.edu.tw/handle/93670572258570847321 A Friendly Study of On-line Help System 線上輔助系統之研究 Cheng,Wei Gwo 鄭維國 碩士 東吳大學 管理科學研究所 81 It has become increasingly important that computer systems and their softwares are designed to be both easy to learn and easy to use. On-line help system is one of the good ways to do these. However, most of the current using on-line help systems are designed with system-centred concepts not with user-centred. As a result, many on-line aiding dialogues fall far short of the ultimate goal of helping users with their problems. In this paper , eight characteristic criteria and thirty subcriteria of on-line help system and their advantages and disadvantages are found after surveyed more than twenty computer software systems. Then, using Analytic Hierarchy Process to study what kinds of criteria and subcriteria have more influence in friendliness. As a result, three criteria are more important to influence the effective of friendliness: context-sensitive, help functions and help structure. Wang,Chau Hung 王超弘 1993 學位論文 ; thesis 54 zh-TW |
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碩士 === 東吳大學 === 管理科學研究所 === 81 === It has become increasingly important that computer systems
and their softwares are designed to be both easy to learn
and easy to use. On-line help system is one of the good ways
to do these. However, most of the current using on-line help
systems are designed with system-centred concepts not with
user-centred. As a result, many on-line aiding dialogues fall
far short of the ultimate goal of helping users with their
problems. In this paper , eight characteristic criteria and
thirty subcriteria of on-line help system and their
advantages and disadvantages are found after surveyed more
than twenty computer software systems. Then, using Analytic
Hierarchy Process to study what kinds of criteria and
subcriteria have more influence in friendliness. As a result,
three criteria are more important to influence the effective
of friendliness: context-sensitive, help functions and
help structure.
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author2 |
Wang,Chau Hung |
author_facet |
Wang,Chau Hung Cheng,Wei Gwo 鄭維國 |
author |
Cheng,Wei Gwo 鄭維國 |
spellingShingle |
Cheng,Wei Gwo 鄭維國 A Friendly Study of On-line Help System |
author_sort |
Cheng,Wei Gwo |
title |
A Friendly Study of On-line Help System |
title_short |
A Friendly Study of On-line Help System |
title_full |
A Friendly Study of On-line Help System |
title_fullStr |
A Friendly Study of On-line Help System |
title_full_unstemmed |
A Friendly Study of On-line Help System |
title_sort |
friendly study of on-line help system |
publishDate |
1993 |
url |
http://ndltd.ncl.edu.tw/handle/93670572258570847321 |
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