A Study of Queuing Management in Service Industries
碩士 === 元智大學 === 工業工程研究所 === 81 === Owing to the growth of economy in the recent years, the productivity and the amount of population involved in the service industries are increased significantly. With the service industries, there have been ma...
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ndltd-TW-081YZU000300182016-02-10T04:08:52Z http://ndltd.ncl.edu.tw/handle/31591045554673922925 A Study of Queuing Management in Service Industries 服務業等候線管理之研究 Chih-Ping Lin 林志平 碩士 元智大學 工業工程研究所 81 Owing to the growth of economy in the recent years, the productivity and the amount of population involved in the service industries are increased significantly. With the service industries, there have been many problems in management. Lines are a common phenomenon in the service industries and effect the customer''s impression of the service system. Furthermore,in the service system, customers are invovled in the procedure of the services. So, for designing the queuing system, the "human" factor must be considered. In the other words, to achieve a more efficient management system, the customer''s feelings about the queuing system should be considered. This study has tried to set up a model to measure the customer''s tolerable time in the queuing system. By using the measurement of the customer''s tolerable queuing time as the foundation of the queuing management in service industries and the point of view of the industry engineering , we can divide the queue management into a system design part and an operation management part. The desiged model in the queuing system and the method of operation management can be set up separately in order to get the optimal adjustment in the resources of the service. It satisfies the customer''s different needs and solves problems in the queuing management. Kuo-ming Wang 王國明 學位論文 ; thesis 70 zh-TW |
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碩士 === 元智大學 === 工業工程研究所 === 81 === Owing to the growth of economy in the recent years, the
productivity and the amount of population involved in the
service industries are increased significantly. With the
service industries, there have been many problems in
management. Lines are a common phenomenon in the service
industries and effect the customer''s impression of the
service system. Furthermore,in the service system, customers
are invovled in the procedure of the services. So, for
designing the queuing system, the "human" factor must be
considered. In the other words, to achieve a more efficient
management system, the customer''s feelings about the queuing
system should be considered. This study has tried to set up a
model to measure the customer''s tolerable time in the queuing
system. By using the measurement of the customer''s tolerable
queuing time as the foundation of the queuing management
in service industries and the point of view of the industry
engineering , we can divide the queue management into a
system design part and an operation management part. The
desiged model in the queuing system and the method of
operation management can be set up separately in order
to get the optimal adjustment in the resources of the service.
It satisfies the customer''s different needs and solves
problems in the queuing management.
|
author2 |
Kuo-ming Wang |
author_facet |
Kuo-ming Wang Chih-Ping Lin 林志平 |
author |
Chih-Ping Lin 林志平 |
spellingShingle |
Chih-Ping Lin 林志平 A Study of Queuing Management in Service Industries |
author_sort |
Chih-Ping Lin |
title |
A Study of Queuing Management in Service Industries |
title_short |
A Study of Queuing Management in Service Industries |
title_full |
A Study of Queuing Management in Service Industries |
title_fullStr |
A Study of Queuing Management in Service Industries |
title_full_unstemmed |
A Study of Queuing Management in Service Industries |
title_sort |
study of queuing management in service industries |
url |
http://ndltd.ncl.edu.tw/handle/31591045554673922925 |
work_keys_str_mv |
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