| Summary: | 碩士 === 國立臺灣師範大學 === 工業教育研究所 === 82 === This research aims at understanding how the basic technical workforce (BTW) has been developed in the manufacturing industry''s and the services industry''s workforce in Taiwan. This question would be answered in three aspects: (1) how is training method applied in this BTW? (2) what is the importance of skills they required? (3) what is the incentive strategies applied to attract workers to join training programs?
In order to realize these three sub-questions, questionnaire was designed and validitied by domain experts and mailed to both the manufacturing industries and the service industries. Eventually, the conclusion was drawn after the compilation and the statistical analysis of the questionnaire, and the major results are:
Ⅰ. The competence of the technician at the basic level.
A. Among the general skills in the technician at the basic level, such as conceptual skills, practical skills, and people skills, the first is regarded as the most important competence which should be possessed by employees of both industries.
B. The general skill, for the employees of both industries, is more important than the professional skill.
C. The employers of both industries agree that in the technician at the basic level, emphasis should be put on problem-identification and problem-solving skill. Then in practical skill, emphasis should be laid on the ability of through execution, finally in people skills, emphasis should be put on the ability of human relationship and communication skill.
D. The employers of the manufacturing industry propose that the ability of quality-control is foremost in professional skills should be possessed by BTW.
E. The employers of the service industry think that the ability of customer-managing, of negotiation, of information-collecting and information-managing is extremely crucial.
Ⅱ. The cultivation of the skills in the technician the basic level. OJT was the major approach to training the general skills and the professional skills in both the manufacturing industry and the service industry as well.
Ⅲ. The replacement of the technician at the basic level.
A. The analysis based on the manufacturing shows that employing graduates from relevant fields is the most common approaches applied in the supplementary technician replacement.
B. The results of this study shows that recruiting the experienced people with related knowledge or employing graduates from relevant fields is commonly adopted in the supplementary technician replacement in service industry.
C. The analysis based on the manufacturing industry and the service industry exhibits that, when trying to encourage the employees to join training is to establish the tracking of human resources as the basis of promotion , or to increase the opportunity of job rotation , which simultaneously promotes the individual''s job skill, or to offer the employers more chance to take into participative management is usually adopted.
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