| Summary: | 碩士 === 國立交通大學 === 科技管理研究所 === 85 === Management Consulting has a great influence on other industries.
It also makes a big contribution to our economics. Although it*s
important, there have not been many researches on this industry.
This study attempted to sort out the industrial characteristics
of management consulting services with the literature survey,
and was concentrated on the key success factors of management
consulting in Taiwan.Thesis study aims to research the firms
listed in the members* roll of Business Management Consultants
Association and in the Taiwan Business Directory published by
China Credit Information Service, LTD. There are total 142
firms. The main research results are as follows:(1) This study
uses factor analysis to analyze the key success factors of
Taiwan management consulting services industry. These factors
are knowledge base and knowledge exchange, product or services,
reputation and organizational culture, assets and policy, public
relationship, human resource, project management, professional
consulting skills, client*s relationship, in harmony with
clients, interpersonal skills, and client*s characteristics.(2)
The most important factors are interpersonal skills, reputation
and organizational culture, client*s relationship, professional
consulting skills, and product or services.(3) The backgrounds
of management consulting industry have influences on key success
factors.(4) The biggest problem now is that the service quality
provided by consultants are not uniform.
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