A Study on Key Success Factors of Management Consulting Services in Taiwan from the Industrial Characteristics of Management Consulting Services

• Main Authors: Cheng, Ting-Fang, 鄭婷方
• Other Authors: Benjamin J. C. Yuan
• Format: Others
• Language: zh-TW
• Published: 1997
• Online Access: http://ndltd.ncl.edu.tw/handle/67047010396014493601

碩士 === 國立交通大學 === 科技管理研究所 === 85 === Management Consulting has a great influence on other industries. It also makes a big contribution to our economics. Although it*s important, there have not been many researches on this industry. This study attempted to sort out the industrial characteristics of management consulting services with the literature survey, and was concentrated on the key success factors of management consulting in Taiwan.Thesis study aims to research the firms listed in the members* roll of Business Management Consultants Association and in the Taiwan Business Directory published by China Credit Information Service, LTD. There are total 142 firms. The main research results are as follows:(1) This study uses factor analysis to analyze the key success factors of Taiwan management consulting services industry. These factors are knowledge base and knowledge exchange, product or services, reputation and organizational culture, assets and policy, public relationship, human resource, project management, professional consulting skills, client*s relationship, in harmony with clients, interpersonal skills, and client*s characteristics.(2) The most important factors are interpersonal skills, reputation and organizational culture, client*s relationship, professional consulting skills, and product or services.(3) The backgrounds of management consulting industry have influences on key success factors.(4) The biggest problem now is that the service quality provided by consultants are not uniform.