The volunteers' counselors copings ways and psychological response toward the suspecious obscene phone calls.

• Main Authors: Liu, Ching-Mei, 劉靜美
• Other Authors: MAOSUNG LIN
• Format: Others
• Language: zh-TW
• Published: 1996
• Online Access: http://ndltd.ncl.edu.tw/handle/26940571684097204040

碩士 === 國立彰化師範大學 === 輔導學系 === 85 === Abstract The purpose of this study is to understand the perceptions of volunteer counselors when they get suspicious obscene phone calls and when they make judgement from the clues, and to understand their psychological responses about the phone calls and their adopted coping ways, while trying to understand the volunteer counselors' expectation toward the supervisors and the institution after such experiences. This study adopts qualitative research method. The research subjects are volunteer counselors woking in a native institiution which provides telephone guidance service. After analyzing and integrating the collected data with open coding, Researcher got several findings as the following: 1. Perceptions for judging suspicious obscene phone calls. Based on the clue s such as different verbal or non-verbal behaviors from general clients, contradictory attitude, raising unreasonable attitude, peer opinions, rejecting suggestions from the volunteer counselors, or the callers' confessing masturbation, the volunteer counselors would doubt that the phone call was a obscene one. 2. Classification on the intentions of people making suspicious obscene phone calls. According to the intentions of people who make the obscene phone calls to the institution,there are four kinds of ceategory: satisfaction-seeking people, people in need, challeger, and knowledge-seeking people. 3. The psychological responses and the coping ways of the volunteer counselors. The interviewed counselors' explanations to the intentions of people making the obscene phone calls are related to the emotion of the interviewees along with their coping ways. The responses from supervisors and from peers would strengthen or weaken the negative feelings toward people who make suspicious phone calls and toward the volunteer counselors themselves. Most of the volunteer counselors are used to dealing with their emotions by verbal expression, self-adjustment and initiative support fr om others, and they are used to dealing with their non-emotional part by seeking related knowledge or assistance from supervisors, and by the way of self-examination. 4. The expereince of volunteer counselors being supervised. According to the reseach, the supervisors' explanation to the intentions would influence their suggestions for. supervisors Besides, when the supervisors work with the volunteer counselors as a counselor, volunteer counselors tend to have more positive experiences. When supervisors and peers work with the volunteer counselors as an evaluator, they probably would do harm to the volunteer counselors. 5. The volunteer counselors' expectation toward the institution and the supervisors. Most of the interviewed volunteer counselors expect to have the chance to discuss the distinguishing and coping ways which are more concrete and workable with the institution, and they hope to reinforce the professional training. Also, they hope that supervisors can do more interchanges of personal feelings and thinkings.