| Summary: | 碩士 === 國立臺灣大學 === 工業工程學研究所 === 85 === The recent pattern of corporate development─major growth,
diversification, mergers and acquisitions, global competition and the effects
of deregulation─all have impacted on the role and day-to-day activities of
executives. However, the basic mission of management has not changed:
to find a competitive advantage wherever possible. In that complex
corporate environment access to better and more timely information has
begun to be seen as a competitive weapon. In order to support executives
performing job responsibilities, the executive information system (EIS) was
evolved in 1980s as a computer-based system that serves the information
needs of top executives.
This research first proposes a Triangular Analysis to illustrate the
components and factors that crucial to the success of an EIS development.
This Triangular Analysis comprises three main components: executives and
relevant members, information requirements, and information technology.
Second, according to the description of key factors of information
requirements in the Triangular Analysis, a CSF Hierarchy Model is proposed
to conduct the EIS information requirement analysis. The CSF Hierarchy
Model organizes EIS information as a hierarchy with the organization goals
and overall strategies on the top and the detailed critical success activities
and performance measures on the bottom. The critical success factors in
this model are classified along two dimensions. According to calibration
and stability, CSFs are classified into four categories: environment level,
industrial level, organization level, and individual level ; according to the
degree of detail, the CSF hierarchy comprises 4 layers: broad CSFs, specific
CSFs, specific CSAs, and performance measures. Finally, for
implementing the feasibility of the CSF Hierarchy Model, this research
surveys an excellent corporation in logistics industry and analyzes its EIS
information requirements.
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