A Conceptual Model For Determining EIS Information Requirements

• Main Authors: Kuo, Chung-Ho, 郭忠和
• Other Authors: Wang, Ming-Tzong
• Format: Others
• Language: en_US
• Published: 1997
• Online Access: http://ndltd.ncl.edu.tw/handle/57836222562316773809

碩士 === 國立臺灣大學 === 工業工程學研究所 === 85 === The recent pattern of corporate development─major growth, diversification, mergers and acquisitions, global competition and the effects of deregulation─all have impacted on the role and day-to-day activities of executives. However, the basic mission of management has not changed: to find a competitive advantage wherever possible. In that complex corporate environment access to better and more timely information has begun to be seen as a competitive weapon. In order to support executives performing job responsibilities, the executive information system (EIS) was evolved in 1980s as a computer-based system that serves the information needs of top executives. This research first proposes a Triangular Analysis to illustrate the components and factors that crucial to the success of an EIS development. This Triangular Analysis comprises three main components: executives and relevant members, information requirements, and information technology. Second, according to the description of key factors of information requirements in the Triangular Analysis, a CSF Hierarchy Model is proposed to conduct the EIS information requirement analysis. The CSF Hierarchy Model organizes EIS information as a hierarchy with the organization goals and overall strategies on the top and the detailed critical success activities and performance measures on the bottom. The critical success factors in this model are classified along two dimensions. According to calibration and stability, CSFs are classified into four categories: environment level, industrial level, organization level, and individual level ; according to the degree of detail, the CSF hierarchy comprises 4 layers: broad CSFs, specific CSFs, specific CSAs, and performance measures. Finally, for implementing the feasibility of the CSF Hierarchy Model, this research surveys an excellent corporation in logistics industry and analyzes its EIS information requirements.