| Summary: | 碩士 === 國立交通大學 === 管理科學研究所 === 86 === The effects of information technologies on the highly
bureaucratic organizational structure-A case study on the
banking industryStudent: YU-LING TZENG Advisor: DR. GIN-
YUAN LEEInstitute of Management Science National Chiao-Tung
UniversityABSTRACT In the recent years, the information
technology (IT) has been an inevitable role in the structural
arrangements of organizational administration. The research of
the relationship between IT and general organizational structure
has been extensively discussed. However, different researchers
have reached different conclusions. The common concept is that
IT takes over middle level managers and staffs, which causes
organizational development more organic and flatter.Previous
studies have not discussed the subject about the relationship
between IT and highly bureacratic organizational structure. How
the high formalized, centralized, and specialized organizational
structure can be expected to change in responding to the
specific IT. This is the issue that we should be interested in
and considering. This study has taken the banking industry to
look into how IT effects its organizational structure. The major
findings are that IT cannot influence highly bureaucratic
organization becoming more organic and flatter. On the contrary,
IT causes decisions of top managers more centralized. Therefore,
the intra-organiztion power of bureaucratic control is bigger
than the power of IT. In this study, we have further examined
the relationship between the size and structure of organization.
The findings are the same as the previous researches, but have
some different effect on organizational formalization and
centralization.
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