The Determination of Overbooking Policy Setting Under Constrained Capacity
碩士 === 元智大學 === 工業工程研究所 === 86 === AS THE CHARACTERISTIC OF CONSTRAINED CAPACITY IN THE SERVICE INDUSTRY, YIELD MANAGEMENT SYSTEM (YMS) IS ONE OF THE MOST COMMON AND EFFICIENT METHODS FOR MANAGING SERVICE SECTOR. Overbooking policy setting is the key for controlling...
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ndltd-TW-086YZU000300452015-10-13T17:34:50Z http://ndltd.ncl.edu.tw/handle/92915072457732452852 The Determination of Overbooking Policy Setting Under Constrained Capacity 服務容量過預約上限政策訂定之研究 Hsiao-Ching Chen 陳曉晴 碩士 元智大學 工業工程研究所 86 AS THE CHARACTERISTIC OF CONSTRAINED CAPACITY IN THE SERVICE INDUSTRY, YIELD MANAGEMENT SYSTEM (YMS) IS ONE OF THE MOST COMMON AND EFFICIENT METHODS FOR MANAGING SERVICE SECTOR. Overbooking policy setting is the key for controlling capacity in YMS. Since this management procedure is still in its very early STAGES in Taiwan, this research provides a completed decision-making system for any related business. This decision- making system contains two sections: model development and policy evaluation. The model development constructs the procedure of overbooking policy setting based on the binomial distribution assumption for customer presence. There are three main discussions in this model including the probability of customer presence, the single service level capacity and the capacity with two service levels. Furthermore, the Analytic Hierarchy Process (AHP) is applied for optimizing the multi- objective decision analysis. Therefore, the manager will be able to determine the optimal solution by considering all of the effects of various policies. Dr.Yuh-Yuan Guh 顧志遠 學位論文 ; thesis 108 zh-TW |
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碩士 === 元智大學 === 工業工程研究所 === 86 === AS THE CHARACTERISTIC OF CONSTRAINED CAPACITY IN THE SERVICE
INDUSTRY, YIELD MANAGEMENT SYSTEM (YMS) IS ONE OF THE MOST
COMMON AND EFFICIENT METHODS FOR MANAGING SERVICE SECTOR.
Overbooking policy setting is the key for controlling capacity
in YMS. Since this management procedure is still in its very
early STAGES in Taiwan, this research provides a completed
decision-making system for any related business. This decision-
making system contains two sections: model development and
policy evaluation. The model development constructs the
procedure of overbooking policy setting based on the binomial
distribution assumption for customer presence. There are three
main discussions in this model including the probability of
customer presence, the single service level capacity and the
capacity with two service levels. Furthermore, the Analytic
Hierarchy Process (AHP) is applied for optimizing the multi-
objective decision analysis. Therefore, the manager will be
able to determine the optimal solution by considering all of
the effects of various policies.
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author2 |
Dr.Yuh-Yuan Guh |
author_facet |
Dr.Yuh-Yuan Guh Hsiao-Ching Chen 陳曉晴 |
author |
Hsiao-Ching Chen 陳曉晴 |
spellingShingle |
Hsiao-Ching Chen 陳曉晴 The Determination of Overbooking Policy Setting Under Constrained Capacity |
author_sort |
Hsiao-Ching Chen |
title |
The Determination of Overbooking Policy Setting Under Constrained Capacity |
title_short |
The Determination of Overbooking Policy Setting Under Constrained Capacity |
title_full |
The Determination of Overbooking Policy Setting Under Constrained Capacity |
title_fullStr |
The Determination of Overbooking Policy Setting Under Constrained Capacity |
title_full_unstemmed |
The Determination of Overbooking Policy Setting Under Constrained Capacity |
title_sort |
determination of overbooking policy setting under constrained capacity |
url |
http://ndltd.ncl.edu.tw/handle/92915072457732452852 |
work_keys_str_mv |
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