A Case Study of Taiwan Enterprise to Explore the Relationships of Business Reengineering and Organizational Performance.

• Main Authors: Po-Yi Hung., 洪博義
• Other Authors: Jiin-Po Wu Ph.D.
• Format: Others
• Language: zh-TW
• Published: 1999
• Online Access: http://ndltd.ncl.edu.tw/handle/11857425418929949637

碩士 === 淡江大學 === 資訊管理學系 === 87 === The purpose of this research is to investigate the relationships between business process reengineering (BPR) and organizational performance. Through the use of Taiwan enterprise as a case to verify a business process change model, it is expected that a successful BPR implementation model can be found to fit into local environment. Thus, Taiwan enterprises when initiating a BPR project have theoretical model to follow and can lead to a success. Case study research method was employed to collect and analyze data regarding three-stage of BPR projects by A Group. The collected data is used to verify a BPR model with three aspects: environmental change, business process change management and change performance measurement. The results reveal that, in the first stage, A Group focused its reengineering project on building profit centers and flatter organizational structure. However, due to incomplete considerations of related environmental rapid change, the project was unsuccessful and turned out that a second one was immediately necessary. The second-stage project was strategically customer-oriented and network- structured, instead of technology-oriented. In addition, A Group initially set up a change culture, implemented process change management, emphasized on organizational learning and utilized information technology to interconnect employees to gain competitive advantages. As a result, the goal of the second BPR project was reached and resulted in customer success. A Group is currently engaged in the third BPR project. It is predicted that better organizational performance can be acquired. The research results can contribute to the local enterprises, when initiating a reengineering project, in providing planning methods, techniques, and tools within a theoretical framework. The results can help to shorten the learning curve of implementing a BPR project and find critical factors in implementing. The results also can benefit academics by delicately verifying a change model. Furthermore, observed and critiqued from a local case, the degrees of freedom of the case study research method were enhanced. Finally, the change model can continue to revolve and gain a greater reliability and validity.