Toward a Framework for Performance Measurement System of Construction Firms-Based on Balanced Scorecard Approach

• Main Authors: Chang Wan Hsin, 張萬鑫
• Other Authors: Tserng Huei Bin
• Format: Others
• Language: en_US
• Published: 2000
• Online Access: http://ndltd.ncl.edu.tw/handle/00486605344044933580

碩士 === 國立臺灣大學 === 土木工程學研究所 === 88 === To improve the images of Taiwan construction firms, and to enhance their competence so that they can deal with the impact by foreign construction firms after Taiwan joins WTO, this study attempts to probe into the problem from the view points of construction firms’ business administration, finding out a management model that improve the construction firms’ competence. This study adopts the Balanced Scorecard (BSC) approach as the main tool to discuss the issue of construction firms’ performance measurement system. BSC is a new approach of performance measurement, emphasizing that the performance measurement indicators should be derived from strategies, companies should monitor their key activities through appropriate indicators, and the indicators should be balanced among financial and non-financial perspectives. This study first reviews papers which related to construction firms’ strategies and construction firms’ performance measurement systems, attempting to find out whether BSC concepts are seen in construction-related papers, and whether the BSC concepts can supplement the lacks in the construction-related papers. After broad literature review, this study finds out that the answers of both issues are positive, and therefore, this study suggests that BSC be applied to construction industry. Then this study designs the processes of this study, the processes are primarily organized into two parts, including the development of Construction Balanced Scorecard (CBSC) system and case study. In the part of development of CBSC, this study first collects construction-firms’-core-competence related strategies and initiatives, and then designs performance indicators for each initiative by the means of literature review and expert interview, forming a performance measurement indicator system. In the part of case study, this study employs two famous construction firms as the material. Through the means of in-depth interview, this study reaches a deep understanding of their performance measurement systems, compares their systems with the concepts of BSC, and proposes suggestions for these two companies.