Adoption of computer-mediated communication in trade union─Case study of the use of World Wide Web in Chungwa Telecom Workers'' Union

• Main Authors: Hao-Cheng Wang, 王皓正
• Other Authors: 藍科正
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/16787210760126627380

碩士 === 國立中正大學 === 勞工研究所 === 89 === The purpose of this study is to explore the adoption of computer-mediated communication (CMC) in trade union. The case of Chungwa Telecom Workers’ Union (CTWU) provides union members’ motives, behavior patterns and degree of satisfaction in using union’s website, which can be a reference for other workers’ organizations. This research firstly summarizes the direction and content of the CTWU’s website. With the help of literature review and some interviews, a mailed questionnaire is conducted to collect 385 effective samples. The statistical tools used to analyze questionnaire include: descriptive statistics, χ2 test, T test, one-way ANOVA and correlation analysis. The major findings are the following: The CTWU doesn’t communicate a lot by CMC. Generally speaking, the wedsite plays the role of message supplier and the members are receivers. Moreover, the major components of using union website are：media characteristics, instrumental usage and social purposes. In terms of using motives and degree of satisfaction, the union website can still be improved. Furthermore, user’s characteristics are partially correlated with behavior patterns, motives and degree of satisfaction. Behavior patterns are also partially correlated with motives and degree of satisfaction. Finally, the author provides some suggestions to ameliorate the adoption of CMC in union organization: (1) Improving the use of union network for communication. (2) Enhancing the functions and contents of World Wide Web. (3) Promoting the role of “ push ” played by union website. And (4) to cooperate more with other workers’ organizations.