Measure QCC performance and to discuss the degree to which QCC improves efficiency

• Main Authors: Frank C. H. Cheng, 鄭清和
• Other Authors: Hsiao-Ping Yeh
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/43225441059135507619

碩士 === 長榮管理學院 === 經營管理研究所 === 89 === QCC activity originated in Japan and was introduced to Taiwan almost 30 years ago in 1976. Many enterprises use this method to effectively manage their businesses. The present condition of QCC implementation and its effective use are criteria used in judging local companies for the National Quality Award. The purpose of this research is to find indexes that will measure QCC performance and to discuss the degree to which QCC improves efficiency. Furthermore, the efficiency commonly attributable to QCC will be analyzed for direct causation and the results provide deeper insight, which businesses can employ or consult when initiating QCC. Through review of literature, there are 17 performance indexes used in evaluating QCC performance. These indexes are classified into three broad dimensions of employees, management, and organization and have a hierarchical or vertical structural relationship. A questionnaire was designed to investigate the opinions of 19 scholars and experts. The results analyzed with the AHP method shows that these 17 performance indexes are feasible in management and shows the ranking of QCC’s contribution to the three dimensions success to be employees first, then followed by management, and then organization. Uni-President Enterprise Corporation was used as the research target. A questionnaire consisting of performance indexes, derived from focus group discussions and review of literature, was designed to investigate the leader and members of 181 QC circles. The results show a significant correlation of both the 17 performance indexes and the three dimensions with QCC performance. The path, employee dimension  management dimension  organization dimension  performance of QCC, between the three dimensions and QCC performance was found to exist by multiple regression analysis.