Research, Design and Customer relational management Under Virtual Shipyard Architecture for Mid-small size Shipyards

• Main Authors: Chiu, Ming-Hsien, 邱明賢
• Other Authors: Shaw,Heiu-Jou
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/92844478366467617475

碩士 === 國立成功大學 === 造船及船舶機械工程學系 === 89 === Virtual enterprising is viewed as one of the most promising business strategies for manufacturing industries to meet global competition. This research based by virtual enterprise, and provides the reengineering for the workflow for shipyards. The objective of this study is to enable the practice of virtual enterprise through advancing the methodology and technology of Virtual shipyards that constructed in real shipyards. Research from relationship between business, design and manufacture of the shipyard firstly, then make a model for the virtual shipyard. In this paper we divided the virtual shipyard into 5 typical functions: enterprise resource planning (ERP), product data management (PDM), customer relation management (CRM), research and develop (R&D) and supply chain management (SCM). A case study in an international boatbuilder factory, to demonstrate that the theory of virtual shipyard is feasible for the shipyard. In this thesis we just study R&D and CRM. In order to manage the high volume of product data generated from iterative product R&D and the high demand of data among activities throughout product life cycle. To reduce the complexity of system implementation and improve the design of human-system interface, the world wide web (WWW) network technique is chosen to be the user-friendly interfaces for the system of virtual shipyard. We study the basis design for pleasure powerboat with web-based and database. Also develop the online order and customize yachting and electronic owner’s manual in the CRM. We express this study could help to boatbuilder, and same application will be extended to other areas of the manufacturing industry to promote the productivity of the companies.