| Summary: | 碩士 === 國立交通大學 === 運輸工程與管理系 === 89 === Nineteen counties provide the social welfare of free transit to the elderly and handicapped passengers in Taiwan. The county governments pay the transit providers for the eligible passengers. We categorized the implementation of free transit either provided by the county government or contracting out. Both approaches have the same and complicated problems especially in outsourcing.
We compared the differences of free transit among counties and established an effective mechanism for the free transit. Besides, we demonstrated a contracting out for establishing an effective mechanism.
The workflow of free transit contracting out contains "four stages and ten steps", which are: 1.beforehand assessment,2. selection of contractor and contract signing, 3. impletementation, 4. rewiew and continuation.
After analyzing and examining the current policy in every county, it revealed that most of the results were not satisfying. Therefore this study was proposed to formulate thirteen key success factors (KSF) and established an effective mechanism.
For each of the key success factor, we developed the "necessary requirement" and "optional requirement". The former is the basic requirement to avoid the exploitation of social welfare; the later is the particular action plan to prevent the inflexibility of this mechanism. Consequently, the effective mechanism must contain all the "necessary requirement" of the thirteen or more key success factors.
In the case of Taoyuan county, from the interviews and with survey passengers, it was found that the policy was being implemented poorly. Only one key success factor matched their “necessary requirements” out of thirteen key success factors. A suggestion was provided for Taoyuan county government to improve their policy-making.
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