The Decision Support System of Customer Complaint Handling for the Machining Tool Industries
碩士 === 東海大學 === 工業工程學系 === 89 === Efficient response to the complaints from customers is an important index of the company’s performance. Complaints reflect the defects from a company, such as product design, service, production flow, company organization, etc. These defects will damage customers’ r...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54901104103743097916 |