The Decision Support System of Customer Complaint Handling for the Machining Tool Industries

碩士 === 東海大學 === 工業工程學系 === 89 === Efficient response to the complaints from customers is an important index of the company’s performance. Complaints reflect the defects from a company, such as product design, service, production flow, company organization, etc. These defects will damage customers’ r...

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Bibliographic Details
Main Authors: Hsin-Juang Chen, 陳星榮
Other Authors: Shui-Shun Lin
Format: Others
Language:zh-TW
Published: 2001
Online Access:http://ndltd.ncl.edu.tw/handle/54901104103743097916

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