An Empirical Study of Users'' Satisfaction on the Credit Department of Farmers'' and Fishermen''s Association

• Main Authors: Shih-Chang Chu, 朱世昌
• Other Authors: Chen-Chung Huang
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/65038270176153377758

碩士 === 淡江大學 === 資訊管理學系 === 89 === The focus of this study is to measure the users’ satisfaction of information systems in the Credit Department of Farmers’ and Fishermen’s Association. Four major affecting variables including operational style of EDP center, execution performance, support of top management and maintenance support from software as well as hardware vendors will be investigated by the mail survey. We submitted the questionnaires to managers, coordinators, and end users of each association. The response rate was 59%, 534 samples were returned from this survey. There is no significant difference on user satisfaction between the samples from the in-house system and the sharing system. When comparing among the sharing systems, we find that the user from South District and Tao-Yuan are more satisfied than the counterpart from Central District and North District. The members of South District are the highest in all sharing systems and they also get the top satisfaction. In the same time, the user satisfaction is positively related to the members of the sharing system and negatively related to the increasing ratio of the members. Moreover, the supports of top management, maintenance support from vendors and the time frame for the systematization (standardization) working procedure are all shown positive relations with users satisfaction. Besides, the descending satisfaction order is managers, coordinators and end users.