The Development of a Quality Management System Based on ISO 9000：2000 for Higher Education

• Main Authors: Chun-Hsin Lin, 林純欣
• Other Authors: Chuen-Sheng Cheng
• Format: Others
• Language: zh-TW
• Published: 2001
• Online Access: http://ndltd.ncl.edu.tw/handle/47504718808656430062

碩士 === 元智大學 === 工業工程研究所 === 89 === Education, a long-term program, influences the competitiveness of a country directly; therefore, the development of education quality system is important. Recently, many education organizations have implemented ISO 9000 quality system to improve the quality of education. At present, the international standard ISO 9000:2000, compared with ISO 9000:1994, has been issued with great changes. The purposes of this research include the following items. First, we investigate the relation between service providers and customers in the higher education system through literature review. Second, we suggest a process-based quality system for higher education based on ISO 9001:2000. Third, we suggest some guidelines for education organizations in the pursuit of improving quality of education. These guidelines are based on the eight quality management principles of ISO 9004:2000. The findings from cases analysis of ISO 9000-registered universities and in-depth interviews with assessment organizations or registrars are used to fine-tune our proposed approach. The results of this study will provide useful references for those education organizations that are pursuing ISO 9000:2000 quality system. Keywords：ISO 9001:2000, ISO 9004:2000, eight items quality management principles, higher education, quality of education