The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case
碩士 === 國立中正大學 === 資訊管理學系 === 90 === Abstract The subjects of this research are the government administration that have been certified by ISO 9000 quality certification system, including household registry office, land office, town or city government, and tax administration, and etc. Throu...
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ndltd-TW-090CCU003960402015-10-13T17:34:58Z http://ndltd.ncl.edu.tw/handle/13486068892070283163 The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case 運用資訊科技持續改善ISO9000認證後績效之研究-以行政機關為例 Li, Chung-You 李忠祐 碩士 國立中正大學 資訊管理學系 90 Abstract The subjects of this research are the government administration that have been certified by ISO 9000 quality certification system, including household registry office, land office, town or city government, and tax administration, and etc. Through sources searching and collecting, it is known that the total parameter of these four kinds of government administration, which have ISO certification is 296, so for this study investigation, we adopt questionnaire survey method. Questionnaire surveys are mailed through the integration of WWW and E-mail and data are collected through E-mail. There are 102 valid questionnaires and the response rate of valid questionnaire is 34.4%. This research adopts multi dimensional research model and it mainly discusses the appliction of information technology to continuously improve the whole achievements condition of government after passing ISO certification and provide reference to the civil service that has interest in continuous certification. After data analyzing, we find that: 1. The key factor of continuous quality certification and the factor of information technology application have remarkable positive correlation with ISO 9000 the whole achievements of government separately. Similarly, the factor of information technology application and the factor of continuous quality certification also have remarkable positive correlation. 2. The integration of “ The information knowledge of the entire personnel in government organization”, “Network planning and application” in the factors of information technology application and “Continuous advance of quality management”, “The support and cooperation of the entire personnel in government organization”, “Effective prevention and correction measures” in the key factors of continuous quality certification have remarkable effect towards the results of ISO 9000. 3. The support and cooperation of the entire personnel in government organization is closely related to continuous achievement of ISO certification and the entire achievements of the government. To effectively advance it, we have to carefully design the communication with the entire personnel of government organization, obtain the common view in chorus of the entire personnel, and deal with the problems that defy reformation together. Yuen, Chin-Sheng 阮金聲 2002 學位論文 ; thesis 112 zh-TW |
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碩士 === 國立中正大學 === 資訊管理學系 === 90 === Abstract
The subjects of this research are the government administration that have been certified by ISO 9000 quality certification system, including household registry office, land office, town or city government, and tax administration, and etc. Through sources searching and collecting, it is known that the total parameter of these four kinds of government administration, which have ISO certification is 296, so for this study investigation, we adopt questionnaire survey method. Questionnaire surveys are mailed through the integration of WWW and E-mail and data are collected through E-mail. There are 102 valid questionnaires and the response rate of valid questionnaire is 34.4%.
This research adopts multi dimensional research model and it mainly discusses the appliction of information technology to continuously improve the whole achievements condition of government after passing ISO certification and provide reference to the civil service that has interest in continuous certification. After data analyzing, we find that:
1. The key factor of continuous quality certification and the
factor of information technology application have remarkable
positive correlation with ISO 9000 the whole achievements of
government separately. Similarly, the factor of information
technology application and the factor of continuous quality
certification also have remarkable positive correlation.
2. The integration of “ The information knowledge of the
entire personnel in government organization”, “Network
planning and application” in the factors of information
technology application and “Continuous advance of quality
management”, “The support and cooperation of the entire
personnel in government organization”, “Effective
prevention and correction measures” in the key factors of
continuous quality certification have remarkable effect
towards the results of ISO 9000.
3. The support and cooperation of the entire personnel in
government organization is closely related to continuous
achievement of ISO certification and the entire achievements
of the government. To effectively advance it, we have to
carefully design the communication with the entire personnel
of government organization, obtain the common view in chorus
of the entire personnel, and deal with the problems that
defy reformation together.
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author2 |
Yuen, Chin-Sheng |
author_facet |
Yuen, Chin-Sheng Li, Chung-You 李忠祐 |
author |
Li, Chung-You 李忠祐 |
spellingShingle |
Li, Chung-You 李忠祐 The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
author_sort |
Li, Chung-You |
title |
The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
title_short |
The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
title_full |
The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
title_fullStr |
The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
title_full_unstemmed |
The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case |
title_sort |
study of applying information technology to continuously improve the achievement after iso 9000 certification --- government administration as study case |
publishDate |
2002 |
url |
http://ndltd.ncl.edu.tw/handle/13486068892070283163 |
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