The study of applying information technology to continuously improve the achievement after ISO 9000 Certification --- Government Administration as study case

• Main Authors: Li, Chung-You, 李忠祐
• Other Authors: Yuen, Chin-Sheng
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/13486068892070283163

碩士 === 國立中正大學 === 資訊管理學系 === 90 === Abstract The subjects of this research are the government administration that have been certified by ISO 9000 quality certification system, including household registry office, land office, town or city government, and tax administration, and etc. Through sources searching and collecting, it is known that the total parameter of these four kinds of government administration, which have ISO certification is 296, so for this study investigation, we adopt questionnaire survey method. Questionnaire surveys are mailed through the integration of WWW and E-mail and data are collected through E-mail. There are 102 valid questionnaires and the response rate of valid questionnaire is 34.4%. This research adopts multi dimensional research model and it mainly discusses the appliction of information technology to continuously improve the whole achievements condition of government after passing ISO certification and provide reference to the civil service that has interest in continuous certification. After data analyzing, we find that: 1. The key factor of continuous quality certification and the factor of information technology application have remarkable positive correlation with ISO 9000 the whole achievements of government separately. Similarly, the factor of information technology application and the factor of continuous quality certification also have remarkable positive correlation. 2. The integration of “ The information knowledge of the entire personnel in government organization”, “Network planning and application” in the factors of information technology application and “Continuous advance of quality management”, “The support and cooperation of the entire personnel in government organization”, “Effective prevention and correction measures” in the key factors of continuous quality certification have remarkable effect towards the results of ISO 9000. 3. The support and cooperation of the entire personnel in government organization is closely related to continuous achievement of ISO certification and the entire achievements of the government. To effectively advance it, we have to carefully design the communication with the entire personnel of government organization, obtain the common view in chorus of the entire personnel, and deal with the problems that defy reformation together.