A Comparative Study on an International Survey of ISO 9000 and ISO 14000 Certification

• Main Authors: Ming-Hsiang Chen, 陳明翔
• Other Authors: Je-Nan Pan
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/82875628196151550386

碩士 === 國立成功大學 === 統計學系碩博士班 === 90 === Abstract The fast evolution of these two management systems standards (ISO 9000 and ISO 14000) worldwide, from virtually unknown entities in the early 1990s’ to well-established and often required management practices, represents but another facet of the increasingly global marketplace many firms operate in. The ISO 14000 series of environmental management systems standards was introduced in Fall 1996, and by the end of 2000, over 400,000 firms in over 150 countries have adopted ISO 9000 since it was introduced in 1986. Its successor, ISO 14000, was introduced in 1996 and has already been adopted by over 30,000 firms in over 100 countries. This paper reports on the results of an international ISO 9000/14000 mail survey, administered in 15 nations including the United States, Canada, France, Sweden, New Zealand, Australia, Japan, South Korea, Taiwan, Hong Kong, Singapore, Philippines, Malaysia, Thailand and Indonesia etc. to explore and compare the similarities and differences of motivations, implementations and certification benefits among these countries. Survey data have been analyzed using the multivariate statistical methods and techniques such as factor analysis, cluster analysis, LISREL analysis, etc. Several conclusions and suggestions are made based on the statistical analysis results. Hopefully, the above derived conclusions and proposed suggestions from this research will provide a useful reference for the implementation of ISO 9000/14000 for the enterprises throughout the world. Keywords：ISO 9000, ISO 14000, factor analyze, cluster analyses, LISREL