Performance of Inter-Organizational Systems─An assessment by the Electronic Interchange of Official Documents of Local Governments

• Main Authors: I Mei Huang, 黃懿美
• Other Authors: Kwoting Fang
• Format: Others
• Language: zh-TW
• Published: 2002
• Online Access: http://ndltd.ncl.edu.tw/handle/54223869456197618122

碩士 === 國立雲林科技大學 === 資訊管理系碩士班 === 90 === Following the vigorous development of the information technology (IT) and the popularity of Internet in term with the challenges from the changes of the inner and outer environment, the call for Government to bring in new technologies so to provide better services becomes loud. Consequently, Government Service Network (GSN), the system promoting integrated automation of public services and implementing inter-organizational information networks, is newly developed in Taiwan. Electronic Document Interchange, implemented by RDEC (Research Development and Evaluation Commission), is one of the important technologies to construct an electronic Government public service infrastructure among organizations. Due to the update of the information operating platform as well as the drive of e-government from the Executive Yuan, it comes to a major issue that the Local Government has to, with no exception, operate more effectively and effectively, in term with IT for Electronic Document Interchange, in an increasing competitive environment to sustain or improve their relative positions. This study employed Data Envelopment Analysis (DEA) to analyze the operating productivities of a set of 23 local governments in 2001. Number of equipments, investments of IT, operating scale was identified as the three input factors. For the output factors, the receive ratio、the un-received or the missed ratio of electronic document interchange、the ratio of electronic bulletin posting、post cost saving、number of mail substitutions、the ratio of time consuming between electronic and manual in receiving and handling, and the ratio of time consuming between electronic and manual in sending and handling were included. The main findings were threefold. First, the technique efficiency acted on the operating performance of city government was the best in the whole local governments. Second, there were thirteen local governments have to decreasing the investment of IT and downsizing the operating scale in order to achieve higher productivity. Third, the local governments must re-allocate resources (IT investment) and re-think the efficiency of administrative management for reaching optimal outputs to approve operating performance.