A Study of Exploring the Factors Against Organizational Change---A Case of Implementing ERP in Enterprises

• Main Authors: HSIAO. KUO-LU, 蕭國露
• Other Authors: CHEN. YUH-WEN
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/36278471430834597151

碩士 === 大葉大學 === 工業工程學系碩士班 === 91 === ABSTRACT Organizational change is the most important issue in this century: modern organizations should be able to face the various challenges in a dynamic environment. Therefore, keeping change so that the organization can survive is necessary. In view of reducing the resistance from organizational change, a practical survey of acquiring resistance to enterprise resource planning (ERP) by experienced members in organization is achieved in this study. We would like to explore the resistance factors for an organization from three perspectives: individual resistance, group resistance and organizational resistance. The multi-variant analysis from statistics is used to classify the resistance factors from members in an organization. We summarize that there are three types of individual resistance: institutional concern, psychological concern and benefit concern. Two types of group resistance are clustered: denial and argument; moreover, three types in organizational resistance are found: discouragement organizational change and efficiency. Key Words : Change, Organization, ERP, Multi-variant analysis