| Summary: | 碩士 === 逢甲大學 === 工業工程學所 === 91 ===
The purpose of this paper is to study the transformation of ISO 9000 standard from 9002:1994 to 9001: 2000 versions in a liquid crystal display (LCD) manufacturer. Since customer satisfaction is a major item in the new standard, a questionnaire is designed to measure customer satisfaction. Subsequently, statistical process control (SPC) is implemented to improve quality. First, the quality characteristic, the output of the process, is monitored by control charts. Later, the quality characteristic and some critical process input parameters are monitored simultaneously to reduce the deviation of the process. The results show that the following two objectives are achieved, the nonconforming rate is reduced and the variation of the process is also reduced. In term of establishing enterprise resource planning, internal resources and cost are integrated and controlled such that the organization can rapidly respond quick changes in global market and strengthen its competitive power.
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