The Service, Security and Performance Evaluations of E-commerce Websites in Taiwan

• Main Authors: Ming-Chi Shieh, 謝明吉
• Other Authors: Ying-Dar Lin
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/22309030335933650959

碩士 === 國立交通大學 === 資訊科學系 === 91 === This research evaluates the service, the security and the performance of 72 domestic E-commerce websites divided into 11 categories. For service, we evaluate the flow of information, payment and delivery; many of websites are highly scored in this aspect. For security, we examine the use of SSL encryption, the count of security holes and the exposure level of service ports, but the result is unsatisfactory. For example, the average number of security holes is 5.5 per site. For the evaluation of performance, we recruit 50 volunteers in Taiwan to join the benchmarking activity to measure the download time of web pages. The result indicates that most of these websites need to improve their performance immediately. In conclusion, there is still considerable room for improvement in E-commerce websites in Taiwan, especially for security.